We offer a 30-day Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of your shipping confirmation date.

Once we receive and process your return, we will issue a refund to your original form of payment, less a $12.95 restocking fee and the cost of return shipping (in your local currency). Returned items must be unworn, undamaged, and have all original tags attached to be eligible for a refund.

Please note: Gift cards are non-returnable and non-refundable. Any items marked FINAL SALE are not eligible for returns, refunds, exchanges, or store credit.

To initiate a return, click here. Once your return is received and processed, we will issue a refund to your original form of payment, less a $12.95 restocking fee and the cost of return shipping (in your local currency).

Items must be undamaged to qualify for a refund. Please note that any items marked FINAL SALE are not eligible for returns, refunds, exchanges, or store credit. Additionally, original shipping charges are non-refundable.

If you do not have a packing slip, you may still return your item. Simply follow the return instructions and include the following information with your return:

• Order number
• First and last name
• Mailing address
• Phone number
• Email address
• Reason for return
• Purchase date
• Payment method

Providing these details will help us process your return as quickly and accurately as possible.

Yes. Please click here to initiate an exchange.

Final sale items will not be restocked and therefore may not be returned or exchanged.

Once we have received the returned item(s), please allow five business days for us to ensure that they meet our return conditions. Once the conditions have been met, we will refund you shortly thereafter.

Please allow additional time for the funds to be credited back to your account, contingent on how long it takes your bank or financial institution to process the refund.

We will refund your purchase to the original form of payment.

We sincerely apologize for the inconvenience. We try our best to provide exceptional service, however some factors like shipping and handling are beyond our control. We are here to help.

Please send a photo to info@izadaptive.com of the broken or damaged item(s) you received, and we'll do our best to resolve this as soon as possible.

We ship globally.

Yes — we ship internationally.

Our customers pay for shipping as part of our company’s policy. Shipping fees help us ensure your order arrives quickly, safely, and without surprise costs.

We work hard to keep our shipping rates as low as possible. We also offer free shipping promotions throughout the year. If you have any other questions, our team is happy to help.

Please see this page for more info about our shipping rates.

Rush shipping is temporarily unavailable for some destinations until we can ensure timely delivery.

If you don’t see the option to select rush shipping at checkout, that means it’s not yet available, but will be soon.

We thank you for your patience.

Every reasonable effort is made to ensure packages arrive on time. There may be rare instances where seasonal delays, weather, natural disasters or other circumstances prevent a package from arriving on the next day.

Please wait until the end of the day on the scheduled day of delivery before contacting customer care to inquire about your package. End of day is 7:00PM and sometimes later for some residences.

Most courier services do not offer a re-delivery. If you are unavailable to sign for the package at the time of delivery, they will leave a pick up slip, with instructions on how and where you can pick up your package, or sometimes they will just leave it at the door.

We ship Monday through Friday excluding Canadian federal holidays and Ontario provincial holidays.

For orders with a U.S. shipping address, your package will be shipped within 5–7 business days plus delivery time of up to 2 weeks.

International orders could take up to 3 weeks, depending on customs clearance.

For all other regions, please allow up to 3 business days processing time in addition to the transit time of your selected shipping method.

Slight delays in order processing may occur during high volume times such as holidays and special sales. Serving you with the utmost care in every aspect is important to us, so please understand that we will make every effort to process your order as quickly as possible.

Once your order is shipped, a tracking number will be issued. You can login to your account on Shopify to check on open orders, completed orders and order tracking information.

Please check to make sure that all of your payment and address information are correct. Please also ensure that your billing address is correct. If you are still having difficulties, please contact customer care at 1-877-959-5093.

To cancel an order, you have approximately 5–10 minutes after the order is placed to request a cancellation.

The order process is automatic, so we can’t cancel an order once it’s in progress. Please feel free to contact us to see how we can help.

This applies to situations where you would like to change information such as the shipping address for your orders.

Yes, login to your Shopify account, and there you can track your orders.

If your tracking information shows that your package was delivered, but you can’t find it within 36 hours of expected delivery:

• Verify the shipping address.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery.

Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Wait 36 hours — in rare cases packages may say delivered up to 36 hours prior to arrival.

If your order is 36 hours past the expected delivery date, please contact us.

Presently we only accept PayPal as well as Visa, Mastercard, American Express, Discover and IZ Adaptive Gift Cards.

You will be charged as soon as your order has been confirmed.

Check to make sure that the billing name and address you are using match the credit card on the order. IZ Inc. reserves the right to cancel any order that does not match this criteria. If you are still having difficulties, please get in touch with us.

Yes we do. If you choose to use the PayPal option, you will proceed through the regular checkout process. Once you submit your order, you will be redirected to PayPal.com to complete the payment process. Your order will not be submitted until you complete payment through PayPal.

For more information, please visit the PayPal help center.

Give us a call at 1-877-959-5093 and we would be happy to check that for you.

You will be charged tax according to the applicable percentage of your location, the total of your merchandise and, where required by law, on shipping and handling charges.

Sure thing. Final sale means that the item will not be restocked, and therefore it is not eligible for return, exchange, refund or credit.

Yes. If you have a prescription for adaptive clothes, companies selling adaptive clothes are required by law to make them tax-free. Unfortunately, at this time there is no way for us to automate this process, so you will need to follow these steps for receiving your tax exemption:

• Send us your prescription via email to prescriptions@izadaptive.com with the subject “Prescription for [enter full name]”.
• In the email, please write your full name, telephone number and your order number if you have one.
• If you don’t have an order already in place, place your order.
• Call our customer care team at 1-877-959-5093 and we will refund the tax back to the original form of payment.

We do need to go through this process for each order at this time. We apologize for the inconvenience.

In order for you to redeem your promo code, enter the code while in your shopping cart or during checkout. All of the applicable pricing adjustments will be made automatically according to the terms of the discount code you are using, and they will be displayed in your order summary.

If it isn’t working, please double check the terms of the promotional code to ensure its validity. Still having trouble? Please give us a call or email us. To keep tabs on all ongoing IZ promotions and offerings, please subscribe to our emails.

Only one promo code can be applied per IZadaptive.com order.

High quality, well fitting clothes that facilitate ease-of-dress and lend themselves to all-day comfort and style. We have designed and created signature cuts and styles that meet the needs, and follow the contours, of both a seated and standing body.

The clothing options for our seated customers are designed to drape naturally, providing comfort and ease-of-dress.

Bottoms — For pants and shorts, the cut has been made so that it prevents bunching or digging in at the front, as well as riding down in the back. Rear pockets and rivets have been excluded for optimum comfort and to prevent pressure sores. Many of our bottoms feature the revolutionary IZ Seamless Technology™. The front flies are a little longer for easy access.

Tops — For all tops, including shirts, sweaters, coats and capes, the cut has been made with a slight A-line, allowing the drape to fall naturally without feeling tight. They snap shut in the back so that they can be put on without lifting your arms. Alternatively, you can leave the snaps shut and pull them on over your head.

Coats & Capes — They are cut to follow the line of the seated body so that they drape naturally. The signature design eliminates bunching in the front and back, as well as the need to tuck at the sides.

Definitely not. The clothing options for our seated customers drape naturally without any interference in the wheelchair mechanics.

Absolutely! We sure do make clothing for standing frames.

The clothing options for our standing customers are made so that dressing is easy, while leaving you feeling and looking good.

Bottoms — For our standing trouser varieties, it's pull-tabs, elastic waists, stretch fabric and no fasteners to manage — all of this while maintaining great style. Jeans are still jeans. Chinos are still chinos.

Tops — These styles snap shut in the back so that they can be put on without lifting your arms. Alternatively, you can pull them on over your head while leaving the snaps shut if that is your preference.

Coats — Magnetic closures help with ease-of-dress while giving the coat a sleek modern look.

Please refer to the product descriptions and sizing charts found on the product page in the online catalog for accurate sizing. Sizing can be different with every brand.

To be certain you are ordering the right size from IZ, head over to our Sizing Chart page and follow the guidelines on how to measure yourself. Your comfort is really important to us, so if you are still unsure, please contact us. We are here to help.

This depends on the item. A lot of our merchandise is not part of a once-off collection like you find in other stores, and so usually it will be back.

There may be the odd occasion where we decide to discontinue carrying an item. If the “ADD TO CART” button on a product page has turned to “NOTIFY ME WHEN AVAILABLE” then it is out of stock. We urge you to sign up for the back-in-stock notification in order to be notified immediately when the item is restocked.

We hear you and it does royally suck that we are no longer able to carry it. Please understand that if we have decided to discontinue an item, it is only with very good reason, and that we do wish we could continue to offer it.

Nevertheless, we want to hear valuable feedback like this, so please let us know by emailing suggestions@izadaptive.com and telling us why you love the item and why you think we should bring it back. Please feel free to add any other ideas or wishlists you have to the email too.

All of our products come with an attached label detailing the laundering and care instructions. You will also find these instructions on the detailed product description pages.

All of our garments are designed carefully in our studio, located in Toronto, Canada. They are manufactured both locally and offshore.

Unfortunately, no. We are unable to do custom pieces, or customized tailoring.

Go to our homepage and click on subscribe at the bottom of the page. You’ll be the first to know about sales, special offers, and exclusive events.

Losing you is a tragedy, but if you would like to no longer receive emails from IZ Adaptive, simply click Unsubscribe at the bottom of the email.

Click register or follow the prompts during checkout. Registering your account gives you a quick and easy way to shop, track your shipments, and receive updates about your order.

No. Unless you explicitly ask to join our mailing list, we will only send you emails regarding your orders. And it goes without saying that all of your information remains private.

Login to your account or click on Forgot Password to reset it. You will receive an email shortly thereafter with a link to change your password.

No. You will need to create an account.

Please go to our Contact page.

Shipping Protection is an optional add-on available at checkout that protects your order in the event it is lost, stolen, or damaged during transit.

It allows us to resolve shipping issues quickly and send a replacement without lengthy courier investigations.

No. Shipping Protection is completely optional.

However, we strongly recommend it for added peace of mind.

Shipping Protection covers:

• Packages lost in transit.
• Packages marked delivered but not received.
• Packages stolen after delivery.
• Items damaged during shipping.

Shipping Protection does not cover:

• Orders with incorrect shipping information entered at checkout.
• Packages returned due to an incorrect or incomplete address.
• Delays caused by carriers or customs.
• Orders refused at delivery.

If your order is lost, stolen, or damaged:

• File a claim here.
• Include your order number.
• Provide photos for damaged items or packaging, if applicable.

Our team will review your claim and guide you through the next steps.

1. Lost packages: Please contact us within 7 days of the last tracking update.
2. Marked delivered but not received: Contact us within 5 days of delivery confirmation.
3. Damaged items: Report within 3 days of delivery with clear photos.

Once all required information is received, claims are typically reviewed within 1–3 business days.

If approved, a replacement will be shipped promptly, or a refund will be processed to your original method of payment, based on your preference.

Shipping Protection is non-refundable once your order has shipped.

If you contact us before your order ships, we may be able to remove it.

If Shipping Protection was not selected at checkout, we will still do our best to assist you. However, resolution may depend on carrier investigation and timelines, which can take longer.

Shipping Protection can only be added at checkout and cannot be added once an order has been placed.